Play More, Win More — 150% up to C$3,000 + 200 extra spins
Log In Join Now

Responsible Gaming

At Lucky Ones Casino, we believe gambling must be treated as entertainment only, not as a source of income or a way to solve financial problems. Our services are strictly intended for adults only. In Canada, the legal age for gambling is 18 or 19, depending on your province or territory, and you must meet the applicable legal age requirement before using our site. Gambling can be addictive, and some people may find it difficult to keep control once play becomes routine or emotional. We want your experience to remain safe, informed, and within your personal limits. If you ever feel that play is no longer enjoyable, we encourage you to pause, review your habits, and use the support tools available to you.

Responsible gaming is a shared responsibility. We provide information and tools to help you manage your activity, but the decision to play, and the responsibility to do so safely, remains with you. If you are uncertain about your relationship with gambling, taking action early is the most effective approach.

Where to Get Help

If gambling is causing concern for you or someone close to you, independent help is available in Canada. We encourage you to reach out as soon as you notice warning signs, rather than waiting for the situation to worsen. Support can include confidential helplines, professional counselling, and self-assessment tools that help you evaluate your gambling behaviour and decide on next steps. These services are designed to be non-judgemental and private, and many can help with practical strategies such as reducing play, taking a break, or setting boundaries around spending and time.

You do not need to face a problem alone. Speaking to a trained adviser or counsellor can help you understand your options and choose the most appropriate support for your situation. If you feel under pressure, it is sensible to stop playing until you have received help.

Recognising Problem Gambling

Problem gambling can develop gradually, and the warning signs are not always obvious at first. If you recognise any of the following behaviours, we encourage you to take them seriously and seek support:

  • Chasing losses by continuing to play in an attempt to recover money lost.
  • Borrowing money, using credit, or taking funds needed for everyday expenses in order to gamble.
  • Playing to escape stress, anxiety, loneliness, or other difficult emotions.
  • Spending more time or money than you originally planned, even after deciding to stop.

Other signs may include hiding your gambling, feeling restless when you try to reduce play, or finding that gambling is affecting your relationships, work, or study. If any of these apply to you, a break from gambling and independent support may be appropriate.

Tools to Stay in Control

We provide several responsible gaming tools that you can use to manage your activity and reduce the risk of harm. These controls are designed to help you set clear boundaries before play becomes difficult to manage. You can use them individually or together, depending on your needs. The following tools are available:

  • Deposit Limit Tool — sets a maximum amount you can deposit within a chosen period.
  • Wager Limit Tool — limits how much you can stake over a selected timeframe.
  • Loss Limit Tool — restricts how much you can lose within a defined period.
  • Time/Session Limit Tool — helps you control how long you spend playing.
  • Reality Check Tool — provides reminders about the length of your session and your activity.
  • Cool Off/Time-Out Tool — allows you to take a short break from play.
  • Self-Exclusion Tool — allows you to block access for a longer period if you need a stronger measure.
  • Self-Assessment Test — helps you reflect on your gambling habits and identify possible concerns.
  • Withdrawal Lock — restricts access to withdrawals while it is active.

We also note that low-risk play may still lead to winnings being confiscated in some circumstances. For that reason, it is important to review the applicable terms and use the tools above in a careful and informed way.

Self-Exclusion

If you need a firmer break from gambling, you can request self-exclusion or take a time-out. Self-exclusion is intended for situations where you want to stop access for a longer period, while a cool-off or time-out is suited to a shorter pause. During an active exclusion period, you should not be able to log in or place bets, and you should not receive gambling-related marketing from us while the exclusion remains in effect. This measure is designed to help you step away from play and reduce the risk of further harm.

You can usually request a break or self-exclusion through your account settings or by contacting support. If you are unsure which option is right for you, we recommend choosing the stronger measure until you have had time to reflect. Once self-exclusion has started, it should be treated as a serious commitment and not as a temporary preference.