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Privacy Notice

This Privacy Notice explains what personal data we collect, why we collect it, and how we use and protect it when you use Lucky Ones Casino. It applies to your account, your gameplay, payments, identity checks, support requests, and website use. We act as the data controller for the personal data we process through our services, and the operator is Just Entertainment B.V. We handle your information so we can provide access to our gaming services, manage your account, process deposits and withdrawals, meet our legal and regulatory obligations, run security checks, and respond to your requests. Because we operate in Canada, we also aim to respect applicable privacy rules and to keep our practices clear, limited to what is needed, and as transparent as possible. If you choose not to provide certain information, some services may not work properly, including account verification and withdrawals.

We only use personal data for specific business and compliance purposes. That includes operating your account, preventing fraud and abuse, supporting responsible gambling measures, meeting anti-money-laundering and verification requirements, and improving the performance and security of our website. We do not ask for more information than we reasonably need for these purposes, and we retain data only for as long as necessary or as required by law.

Data We Collect

We collect different types of information depending on how you use our services. Some information comes directly from you when you register, deposit, or contact us. Some information is created when you use the website, such as technical and usage data.

  • Account and contact details: information you provide when creating or managing your account, such as your name, username, email address, date of birth, country, and communication preferences.
  • Identity verification documents: documents and details needed for KYC checks. Before you can withdraw, you’ll need to complete the verification process.
  • Payment data: information related to deposits and withdrawals using methods such as Neteller, Skrill, PaysafeCard, Payz (ecoPayz), VISA, Mastercard, Neosurf, Bitcoin (BTC), AstroPay, iDebit, Siru Mobile, and bank transfer, as well as withdrawal methods including Skrill, Neteller, Bitcoin, Binance, Payz, MiFinity, MuchBetter, Interac, Bank Wire Transfer, Visa, and MasterCard.
  • Usage and technical data: device information, IP address, browser type, pages visited, session times, clicks, and other logs that help us operate, secure, and improve the website.

We may also collect information needed to meet legal, security, and fraud-prevention obligations, including data that helps us confirm who you are and whether you are allowed to use our services.

Your Privacy Rights

If you are in Canada, you may have rights over the personal data we hold about you. These can include the right to ask for access to your data, request correction of inaccurate information, ask for deletion in certain situations, object to some types of processing, and request a copy of your data in a portable format where applicable.

You can contact us to exercise these rights or to ask questions about how we handle your personal data. We may need to verify your identity before responding, especially if your request concerns account information or sensitive records. Some requests may be limited where we must keep certain data for legal, regulatory, security, fraud-prevention, or accounting reasons. If that applies, we will explain it to you in a clear way. We aim to respond within a reasonable time and to keep the process simple and respectful.

Identity Verification (KYC)

We use identity verification to protect your account, reduce fraud, and meet our legal obligations. In practice, this means that before you can withdraw, you’ll need to complete the verification process. We may ask you to provide identity documents and related information so we can confirm your age, identity, and ownership of the account and payment method.

The documents we request may vary depending on the situation, but they are used only for verification and security purposes. Once received, we review them and store them securely, with access limited to staff and service providers who need the information to perform their role. We handle these documents with care and keep them only for as long as necessary for verification, legal compliance, dispute handling, and fraud prevention. If we cannot verify the information you provide, your withdrawal may be delayed or refused until the check is completed.